@article{weko_9253_1, author = "亀田,すみ子 and 小熊,佐智子 and 中野渡,千早 and 宝達,都 and 三橋,公美 and 秦,温信", title = "接遇の患者満足度に及ぼす影響", journal = "札幌社会保険総合病院医誌 = Journal of Sapporo Social Insurance General Hospital (JSSIGH)", year = "2005", volume = "14", number = "2", pages = "20--27", month = "dec" }